Help centre
Help centre
The questions people actually ask us, answered plainly. If yours is not here, the support chat is on every page and a human reads every ticket.
Start on a demo account — always
Getting started, end to end
Five steps from a new account to a running session. This is the whole path — there is nothing hidden behind it.
- 1
Create your account and install the app
Sign up on autobotsignal.io, then install the desktop app from the downloads hub. Automation runs on your own machine, not on our servers.
- Windows 10/11 or macOS 12+
- Android: Deriv only, from Google Play
- No browser version
- 2
Connect your broker
Open Brokers, pick your broker and press Connect. For Quotex, Pocket Option, IQ Option, Olymp Trade and Expert Option a window opens on the broker's own login page — sign in there exactly as you normally do, including with Google, Facebook or Apple. Deriv is different: you paste an API token from your Deriv account settings and no window opens.
- 3
Choose where your trades come from
The built-in AI agents, a Telegram channel, a TradingView alert, a MetaTrader alert, or another trader's signal key. AutobotSignal executes signals — it is not itself the source of them.
- 4
Set your risk rules
Stake per trade, maximum trades per day, stop-loss and take-profit. Every trade is gated by these, and the journal logs each refusal with the rule that caused it.
- 5
Arm a session on demo first
Run the whole flow on your broker's demo account until it behaves the way you expect. Nothing about the setup changes when you switch to live except the money.
Phones, computers and what runs where
The single most common misunderstanding, so it is first.
Only with Deriv. AutobotSignal for Deriv is on Google Play and runs entirely on an Android phone with no computer involved. For Quotex, Pocket Option, IQ Option, Olymp Trade and Expert Option you need a Windows or macOS computer, because the broker session is created in a real browser on your own machine. There is no way around that today.
Brokers
Nothing is locked in, and your broker account does not have to use the same email as your AutobotSignal account — the two are unrelated. Open the Brokers page on the website, link the broker you actually want, then sign in to it from the desktop app. You can connect a different broker at any time.
What AutobotSignal does — and does not do
Worth reading before you set anything up, because it saves the most disappointment.
No. We do not sell signals and we do not tell you what to trade. AutobotSignal is automation: it takes signals you already have and places them as trades on your broker under limits you set. Be careful of anyone promising 'accurate' or guaranteed signals.
Account, licence and billing
Free: 10 trades or alerts per day, one broker. Essential: $29/month — 50 per day. Plus: $59/month — 100 per day. Pro: $99/month — 1000 per day. Ultimate: $179/month — unlimited. Yearly billing works out around two months free. You can upgrade, downgrade or switch billing cycle at any time from Plans, applied with proration.
When something goes wrong
The failures that actually reach support, with the fix that resolves them.
My broker signs in with Google, not an email and password
- Why
- A misconception that the app needs broker credentials typed into it. It does not — it never asks for them.
- Fix
- Press Connect and sign in with Google, Facebook or Apple in the broker's own window that opens. The app picks up the session and closes the window. You do not need to create a password at your broker. Deriv skips the window entirely and uses an API token.
The captcha fails when I connect a broker
- Why
- Brokers show a captcha in the login window, and repeated attempts, a switching VPN or an unstable connection can make it loop.
- Fix
- Solve the captcha yourself in the window, keep the app up to date, and do not change VPN location between attempts. If the broker has rate-limited you, wait a few minutes and reconnect from Brokers.
My broker keeps disconnecting
- Why
- Broker sessions expire, and signing in to the same broker account somewhere else invalidates the one the app holds.
- Fix
- Keep the app running and avoid logging into that broker account in another browser while a session is armed. Reconnect from Brokers when prompted — the app also self-recovers an expired session on connect.
A signal arrived but no trade was placed
- Why
- A risk rule refused it, or the market was closed — this is the system working, not failing.
- Fix
- Open the trade journal. Every refusal is logged with the rule that caused it: daily cap reached, stop-loss hit, market closed, or a message the parser could not read. That line is usually the entire answer.
Copy trading
The Discover and Portfolio pages — but there is nobody to follow there yet. No providers have been approved, so the Discover list is empty today. We would rather say so than have you hunt for something that is not there.
Guides and getting a human
Yes — there is a YouTube tutorial playlist at https://www.youtube.com/playlist?list=PLpDOQhFY9s17PTEwKnq5OQdt3oHt1gBcc, also linked as 'Video Tutorials' in the site menu. It covers connecting each broker step by step, the MetaTrader bridge, and clearing remembered broker credentials. Alongside it, the walk-through covers the full path from account to first session in writing, each integration has its own page, and every page inside the app has a guide panel in the corner.
Start on a demo account. Automated trading can lose money and no win rate or profit is guaranteed — you are responsible for the rules you configure.
Still stuck?
Open the support chat on any page and leave your email, or message the team on Telegram. Every ticket is read by a person.